1. DISCLAIMER
All information specified in this Terms and Conditions are based on information available at the time of publication. Marvel
Tourism reserves the right to change any information before and after transactions that may occur due to events beyond
our control.
2. YOUR CONTRACT WITH MARVEL TOURISM
All products & services detailed in Marvel Tourism website OR itinerary and sold to our esteemed clients (“Clients)”) are
bound to stipulated terms and conditions and the same shall govern the contract between the company-Marvel Tourism
and its Clients. The booking with Marvel Tourism is made
(a) after you accept our quotation, Itinerary or travel proposal;
(b) you pay the specified initial booking deposit or full payment of the tour –if travel date is within time limit; and
(c) you received the tour booking confirmation.
The binding contract with Marvel Tourism commences upon our issuance of the Booking Confirmation that indicates the
details of your Tour. Marvel |Tourism has the right at any time, for any reason to terminate the contract or decline
confirmation of your booking and return your deposit as per our sole discretion at any time before tour without assigning
reason whatsoever. Please read carefully and understand the contents of the tour itinerary, terms and conditions.
On making the booking, the first named person on the booking has
(i.) the authority to and agrees on behalf of all the person/s detailed on the booking to represent;
(ii.) acknowledges to read these Booking Conditions;
(iii.) consents to use of their personal data relevant to completion of details for the tour;
(iv.) and accepts financial responsibility for payment of the booking on behalf of person/s named in the booking in totality.
No person/s other than those affiliated with Marvel Tourism, in writing, has the authority to vary, add, amplify, or waive any
stipulation, representation, term or condition in the brochure/ website/ online & offline booking tools.
3. PRICING POLICY
Marvel Tourism shall decide the prices of the respective tours from time to time and the relevant price list will be furnished
on online and offline tools for references. Respective price list shall include the price of the tour payable by the client to
Marvel Tourism and the maximum price at which said tour can be sold to the end-user.
4. PAYMENT POLICY
It is important to adhere to the stated payment policy below to ensure that all elements of the client’s Tour Package (i.e. air
tickets, hotels, etc.) are blocked and confirmed. Failure to follow this policy will forfeit initial payments made. The initial
payment will serve as the client’s confirmation of the package. This will allow us to block the hotel and flight tickets. It is
also very important to note that full payment of the entire package cost should be done 45 days before departure or other
term agreed in writing with us. In cases wherein, the Tour Package was availed and confirmed within 45 days of the tour,
100% of the tour cost should be given as initial payment including Visa and Insurance fees.
5. FORMS OF PAYMENT
The acceptable forms of payment are Bank Transfers and Credit Card, via Payment Gateway (with a payment gateway
charge). Cash deposit in our Bank account is accepted too. All prices displayed are on local currency -UAE Dirham unless
specified in other currency. We honor and accept Visa and Master Card for credit card payments. We are currently not
accepting AMEX cards. Please be informed, however, that we do not process card payments over the phone due to
security reasons.
6. CANCELLATIONS AND REFUND POLICY
Marvel Tourism reserves the right to amend or cancel a tour booked without assigning a reason. Amendments or
cancellation may be due to circumstances beyond our control. In such cases, the client would have the option of accepting
the changes and continue with the tour OR If the alternative date/tour is not acceptable or they no longer wish to travel, the
money paid will be refunded after deducting the expenses incurred by Marvel Tourism on visa documentation, insurance
and other overheads/administrative charges applicable within forty-five days from the date of amendment or cancellation. In
the event Marvel Tourism exercising its rights to amend/alter any tour or holiday advertised in their website/Proposals after
the tour has been booked but before departure, the client shall have the option to continue the tour or holiday as
amended/altered or to accept any alternative tour arrangement which Marvel Tourism may offer. However, in any of the
above cases, Marvel Tourism shall not be liable to the client for any compensation or damages or consequential loss or to
refund any other expense incurred by the client.
*CANCELLATION OF TOUR BY THE CLIENT
Should the Client wish to cancel their tour, they must notify Marvel Tourism in writing. Such notification shall be deemed to
have been given to us only on that date of the receipt of the client’sletter/email since we can act only on receipt of the
same. Reason must be stated for cancellation as it may be covered by their insurance policy. Cancellation will be as per
the cancellation policy mentioned in the proposal and any refund will be processed after deducting from the main tour cost,
visa charges, insurance charge and any other tour related cost that Marvel Tourism has incurred towards handling the
booking. Cancellation of travel by the Client due to rejection of visas by the concerned Visa Embassy, the company may in
its discretion offer the client an option to postpone his tour arrangement at another available date or change his tour
arrangement in totality. The changes to be made in this instance is subject to supplemental charges as applicable. In case
the client refuses to opt for another travel arrangement, the cancellation policy schedule will apply as necessary.
*CANCELLATION OF TOUR BY MARVEL TOURISM
*CANCELLATION DUE TO VISA REJECTIONS.
Granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments.
Marvel Tourism will neither be responsible in case of non-granting of such documents nor liable for any delay, denial or
other related act/omission or any loss, expense, damage or cost resulting therefrom. The client should ensure that the
relevant documents and photographs are submitted completely and correctly within the stipulated time as mentioned at the
time of booking of the tour. The cost of processing visas is not included in the tour price unless stated otherwise. The visa
fee when prescribed includesthe actual visa charge, cost of processing fees, the professional related service charges. The
stipulated fees of the company shall be payable by the client regardless of rejection. A refund is not applicable should the
client be unable to travel due to the above reasons. The cancellation policy will be applied as necessary.
*CANCELLATION OF TOUR DUE TO FORCE MAJEURE
Cancellation due to pandemic leading to Force Majeureand in the event of cancellation due to lockdown in the country of
destination leading to flight cancellation, Marvel Tourism will issue a credit value equivalent to the paid amount for future
travel. This credit value can be utilized by the registered passengers only and will be applicable to travel to the same
destination with 6 months validity from the date of issuance. Please note the fare to rescheduled tour will vary based on the
travel date, wherein for difference in fare, surcharges will apply, if any.
*REFUNDS
Marvel Tourism has the right to refuse or accept request for refund of its tours/ services by its passengers after considering
several aspects of the tour based i.e. the cancellation policies of suppliers (Hotels, Airlines, Embassy, Coach Operators
etc.). It would take at least 15-30 working days to process the refund. There shall be no refund whatsoever, if cause is of
Force Majeure, and if the Client does not utilize any of the services like hotels, cruise, meals, entrance fees, optional tours,
etc., while on-tour due to personal cause, late attending, health issues, etc. The Client would have to follow the tour
program and return to UAE as per the validity of the air ticket. There shall be no refund if Client fails to join at the
commencement of the tour or any activities included therein. Refunds shall be processed within 15-30 days from the date
refund issubmitted, informed and accepted by Marvel Tourism representative. Any other claims not made post the refund
will be terminated, unless notified. The refunds will be processed based on original mode of payment used including
transactions made by credit card or via online payment gateway which will be credited back to the Credit card. It is the sole
responsibility of the Client to follow up with their own bank to verify credit of refund on their credit cards. All Credit Card
refunds will be less 3% as card companies keep the credit card fee. General cancellation and refunds policy applies.
7. TOUR INCLUSIONS AND INFORMATION *HOTELS
Marvel Tourism have selected hotels which are comfortable and convenient. Marvel Tourism prioritizes booking a hotel at or
close to the city center, however, subject to availability and travelling time, and in some areas, hotels can be located
outside the city. The hotels chosen are as specific mentioned in tour itinerary or similar category. Marvel Tourism cannot
guarantee the availability of adjoining rooms / inter-connecting rooms/ non-smoking room/rooms on the same floor, etc.
depending on availability in the hotel. If the client seeks a change in rooming while on tour, the same will be subject to
availability and they will need to pay any additional charges if applicable. Generally maximum occupancy in Double room is
2-persons. When you are requesting for a third adult or child in the same room, In this case, additional charges will apply
across the booking for each double room occupied. The hotel may allow the addition of extra bed based on the standards
applicable in the operating countries. Extra bed occupancy will vary depending on establishments. Clients may be provided
with extra bed as roll away bed/ sofa or bed/ extra bed as per the hotel operating standards in the country. commodation
will be based on twin and triple sharing basis if they wish to travel single then there will be an additional surcharge.
CHECK-IN / CHECK OUT TIME The general standard check-in time is 2PM and check-out time is at Noon. (This may vary
depending on hotel policy). Early check-in and checkout, will be subject to availability and cannot be guaranteed.
8. AIRLINE FROM MARVEL TOURISM
It is Client’s responsibility to let us know if e-ticket for the flight are received or not. It is vital for client to verify and read the
e-ticket in full as soon as it is received as it contains the most up to date flight details and the name for each tour
companion as per passports must be same as on the e-ticket, otherwise they may not be permitted to travel. Any voluntary
cancellation made before departure after the air tickets have been issued accordingly will incur an airline cancellation fee
plus the agency service fee. Please note that cancellation fees vary from one airline to another. If cancellation is done after
departure, the ticket will be strictly NONREFUNDABLE. Under no circumstances whatsoever, will the company be liable to
for any person/s travelling, for any loss of baggage, failure to provide meal of the clients’ choice, denied boarding or downgrades due to overbooking, flight delays, rescheduling, cancellation, re-routing, change of airline/s from the time of booking
or any other reason/s, which occur in part of the airline provider/s responsibility despite having confirmed tickets. MARVEL
TOURISM will not be liable for injury, loss, or inconveniences suffered by the clients which fall under the airline providers’
responsibility and prerogative, the clients will be instructed to pursue respective culpable airline/s. It is recommended to
avail travel insurance which includes coverage to claim for such loss.
9. TRAVEL DOCUMENTS
Marvel Tourism will send you via email (or other means) all documents related to the package booking atleast 7 days
before your tour departures OR other agreed delivery timeline. You must keep a copy or ensure to keep these documents
accessible in case required for your flights and other travel arrangements. We advise clients about passport and visa
requirements applicable for travel. However, such requirements are subject to change and it is the clients’ responsibility to
check current requirements with the appropriate Embassy or Consulate before departure. It is their responsibility to obtain
all documents required for their holiday, to ensure that the documents are complete and correct. Marvel Tourism will not be
liable if the client/s fail to do so and will not be responsible for meeting any additional costs incurred by this. On receipt of
travel documents, the clients have a responsibility to check all documentation and tickets to ensure that all the names and
details are correct and correspond with their passports information. Marvel Tourism bears no responsibility whatsoeverif the
tour is impacted due to insufficient travel documents.
10. HEALTH AND INSURANCE
Any medical history that may affect the clients’ ability to enjoy the tour must be informed to Marvel Tourism at the time of
booking. In the event of an undisclosed medical condition, Marvel Tourism shall not be liable to provide any assistance or
make refunds. The client must be covered by a certified and registered overseas travel insurance company that covers the
risk of life, limb and property during the entire duration of the tour. Marvel Tourism will not be responsible for any loss of life
or property. Marvel Tourism has partnered with Leading Insurance firms to provide one of the best insurance coverage.
Please check with the sales consultant for details about the same. IMPORTANT: All claims have to be opened directly by
the Policyholder and Insurance Company and are to be settled as per the travel insurance partner’s policies/procedures
and Marvel Tourism has no say whatsoever in curtailing/amending/deviating or representing guest claims.
11. PRIVACY OF INFORMATION
Marvel Tourism regards all information supplied by clients as confidential and will share only the necessary information with
airlines, hotels andother service providers who will provide service during for the travel arrangements. However, we may be
constrained to disclose the information if such is required by law and by order of a court.
12. All above terms and conditions are in addition to any terms and conditions applicable for the specific package that you
have opted for.
